Privacy PolicyPrivacy Policy

We may use collected information to:

• Respond to enquiries, consultation requests and media requests.
• Communicate with clients, prospective clients and professional contacts.
• Provide information about our services.
• Send newsletters, EOK updates, articles, event invitations and other communications where we have the required consent or another lawful basis.
• Understand how visitors use our website and improve its content, functionality and performance.
• Measure the effectiveness of our advertising and communications.
• Create advertising audiences and conduct remarketing campaigns where permitted by applicable law and privacy requirements.
• Protect our website against spam, fraud, abuse and security threats.
• Meet applicable legal and regulatory obligations.

We do not sell personal information.

When you submit a form on our website, we use the information you provide to review your enquiry and respond to you.

You may receive an automatic acknowledgement confirming that your message was received, followed by a response from our team.

Submitting an enquiry does not automatically mean you have subscribed to our newsletter. Where we invite you to receive ongoing updates, we provide a separate subscription choice or otherwise rely on consent permitted by applicable law.

We share occasional newsletters, agency updates, insights, announcements, event invitations and other relevant communications.

We may collect email addresses through website subscription forms, event registrations, conferences, trade shows and other interactions where individuals have agreed to receive communications or where applicable law otherwise permits them.

Our email marketing platform helps us manage subscriptions, consent records, preferences and unsubscribe requests.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from responding to a separate enquiry or sending essential communications relating to an existing business relationship.

Our website may use cookies, pixels and similar technologies to understand website traffic, improve the visitor experience and measure advertising performance.

These technologies may include:

• Google Analytics, to understand website visits and engagement.
• Lovable visitor analytics, to measure page visits, traffic sources, country, device and browser information, time on page, loading speed, errors and clicks without cookies or storage on your device. It does not retain visitors' IP addresses or recognize returning visitors.
• Google Search Console, to monitor our website's visibility and performance in Google Search.
• Google Ads and related Google technologies, where enabled, for advertising measurement and remarketing.
• Meta Pixel, where enabled, for advertising measurement, audience development and remarketing on Meta platforms.
• LinkedIn Insight Tag, where enabled, for website analytics, advertising measurement and relevant audience targeting.
• Other comparable analytics, advertising or website security technologies that we may use.

These services may collect information about your device, browser, website interactions and other online activity. Some providers may process information outside Canada according to their own privacy practices.

Google Analytics and Meta Pixel load only on our public production website after you accept the relevant optional category. Analytics and Advertising are separate choices. Our direct form-event tracking does not send the contact details or message you enter. Meta automatic form matching and automatic events are disabled.

Lovable visitor analytics continues counting page visits, time on page, loading speed and errors without cookies and without identifying you. In the EU/EEA, the UK, Switzerland, Canada and where your country cannot be determined, clicks and app events are held back until analytics is accepted; elsewhere they may be recorded unless you reject analytics. Global Privacy Control holds back clicks and app events regardless of a saved acceptance. Detailed visitor analytics is retained for 90 days and daily summaries for one year.

Our cookie controls save separate Analytics and Advertising preferences in your browser's local storage. Optional switches are off unless you have accepted that category, and Global Privacy Control overrides acceptance and disables both optional choices. Necessary functionality remains enabled, and you can reopen Cookie settings at any time.

Where required, we seek consent before activating optional analytics or advertising technologies.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

We may use website interaction data to understand interest in our services and display relevant EOK advertising on platforms such as Google, Facebook, Instagram and LinkedIn.

This may involve using cookies, pixels, advertising identifiers or audience tools provided by those platforms.

We do not sell our contact lists or personal information to advertisers.

Advertising platforms may process certain information under their own privacy policies. Visitors may also be able to manage advertising preferences directly through those platforms.

We use trusted third-party services to operate our website, receive enquiries, send emails, manage subscriptions, analyze traffic and maintain security.

These may include our website hosting and development providers, email delivery services, our newsletter platform, Google and other technology providers.

We share information with service providers only as reasonably necessary for the services they perform, subject to applicable requirements.

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, misuse or loss.

These measures may include secure connections, access restrictions, spam protection and appropriate security controls for systems that process enquiries and subscriber information.

No online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, maintaining business records, managing valid subscriptions and meeting legal obligations.

Retention periods may vary according to the type of information and the reason it was collected.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal and operational requirements.

You may contact us to:

• Ask questions about how we handle your personal information.
• Request access to or correction of personal information we hold about you, subject to applicable law.
• Withdraw consent where consent is the basis for processing.
• Unsubscribe from marketing communications.
• Raise a concern about our privacy practices.

We will review and respond to privacy requests in accordance with applicable requirements.

Our homepage includes an embedded Spotify podcast player, loaded directly from Spotify when it is near your screen. Spotify receives your IP address and browser/device information when the player loads and may use cookies or similar technologies and process playback interactions under its own privacy policy. Playing the podcast does not accept EOK's Analytics or Advertising categories or enable our Google Analytics or Meta Pixel. Audio starts only when you choose to play it.

Our website may link to third-party websites, news articles, social media platforms and other external resources.

We are not responsible for the privacy practices of those websites. We encourage visitors to review their privacy policies.

We may update this Privacy Policy to reflect changes to our services, technologies, practices or legal requirements.

The latest version will be posted on this page with an updated revision date.

For privacy questions or requests, please contact: